53000~58000

This role is being recruited by Open Access, a Taipei-based provider of capital markets and investment management technology solutions that support financial institutions worldwide in trading, risk management, and portfolio administration. SS&C Eze is seeking a Client Solutions Analyst to join their Client Service team in Taipei through Open Access. We are looking for an experienced candidate with excellent problem-solving skills who can deliver outstanding service to our clients in the investment industry. Successful candidates will be self-sufficient, possess a solid understanding of the asset management business, and have prior experience servicing clients in the financial industry. This role is ideally suited for individuals with a strong blend of technical expertise and business acumen. Your daily responsibilities will include (but are not limited to): • Investigate and resolve problems and queries for our clients across a range of asset classes and operations. • Be the first point of contact between SS&C Eze and the clients using the applications, taking responsibility when required for managing the ongoing relationship between the two entities. • Work closely with and assisting the other internal teams using your technical and business knowledge when required. • Examples of day to day activities can include (but are not limited to): o Support clients with the use of the Order Management System & Portfolio Management & Accounting System to manage their daily trading activities including order routing and execution, market data delivery, reporting and back-office services. o Execute high-touch coverage assignments for our Enterprise and Strategic multi-broker buy-side institutional clients. o Participate in the new client onboarding handover process from project to support teams o Carry out client training o Identify client trends by analyzing data from Eze CRM and recommend solutions to reduce unnecessary support overhead

53000~58000

• 具備流利的中英語溝通能力，能清晰解說軟體操作與使用方法 • 通過電話或電子郵件即時回應客戶需求與查詢，提供專業支持 • 協助客戶解決金融/軟體問題，提供準確且有效率的解決方案 • 與全球客戶、團隊成員及施作顧問合作，確保達成預期目標 • 具備強烈的學習意願及良好的應變能力，能適應不同挑戰 • 定期參與公司培訓課程，不斷提升自身技術與知識 About the Role: We are looking for service-oriented, technically skilled professionals to join our Geneva Support Team. You’ll be at the front lines helping clients get the most out of our software solutions—resolving technical and business issues, delivering excellent customer service, and growing your expertise in accounting systems and technology. Whether your background is in finance/accounting or systems/technical architecture, we offer a collaborative environment where proactive problem solvers thrive. Responsibilities: • Deliver high-level technical support via phone, email, and web, in line with service level goals • Diagnose, troubleshoot, and resolve software issues from initial report through resolution • Work closely with clients, internal teams, and global offices to drive solutions • Escalate critical issues, test solutions, and provide ongoing follow-up • Maintain detailed documentation through support case logs and knowledge base articles.

36500~39500

☑ 服務一間大型平價航空公司，透過全日文語音處理各國旅客的疑難雜症。 ☑ 細心傾聽客戶需求並且給予專業且正確的解決方案。 ☑ 操作客服系統以完成客戶要求，並撰寫和維護客戶資料。 ☑ 持續性學習和更新航空法規和產品知識以提供高品質的準確回覆。 ☑ 上班時間皆為早班，07:00 - 16:00 或 08:00 - 17:00，將依照國際客服需求更動。

36500~39500

☑ 服務一間大型平價航空公司，透過全韓文語音處理各國旅客的疑難雜症。 ☑ 細心傾聽客戶需求並且給予專業且正確的解決方案。 ☑ 操作客服系統以完成客戶要求，並撰寫和維護客戶資料。 ☑ 持續性學習和更新航空法規和產品知識以提供高品質的準確回覆。 ☑ 上班時間皆為早班，07:00 - 16:00 或 08:00 - 17:00，將依照國際客服需求更動。

34500~37500

• 透過電話或郵件協助解決全球消費者所遇到的票務相關問題 • 維持航空公司客服系統運作與維護消費者資料 • 透過優良的客服技巧持續提高服務品質與客戶滿意度