0~5人看過
• 具備流利的中英語溝通能力，能清晰解說軟體操作與使用方法
• 通過電話或電子郵件即時回應客戶需求與查詢，提供專業支持
• 協助客戶解決金融/軟體問題，提供準確且有效率的解決方案
• 與全球客戶、團隊成員及施作顧問合作，確保達成預期目標
• 具備強烈的學習意願及良好的應變能力，能適應不同挑戰
• 定期參與公司培訓課程，不斷提升自身技術與知識
About the Role:
We are looking for service-oriented, technically skilled professionals to join our Geneva Support Team. You’ll be at the front lines helping clients get the most out of our software solutions—resolving technical and business issues, delivering excellent customer service, and growing your expertise in accounting systems and technology.
Whether your background is in finance/accounting or systems/technical architecture, we offer a collaborative environment where proactive problem solvers thrive.
Responsibilities:
• Deliver high-level technical support via phone, email, and web, in line with service level goals
• Diagnose, troubleshoot, and resolve software issues from initial report through resolution
• Work closely with clients, internal teams, and global offices to drive solutions
• Escalate critical issues, test solutions, and provide ongoing follow-up
• Maintain detailed documentation through support case logs and knowledge base articles.
工作地點： 台北市
工作時間：09:00~18:00, 輪班
休假制度：週休二日, 偶爾需配合假日輪班
工作待遇：53000~58000
聯絡人：陳詠心
聯絡電話1：(02)27670075#11
聯絡電話1：(02)27670075#12
人力銀行：https://www.104.com.tw/job/8ipyv?jobsource=company_job
[精通英文：協助全球客戶，溝通、閱讀迅速無礙]
[強大學習力：不怕夥伴不會，只怕被動消極學習]
[無經驗要求，但具科技/金融背景佳：產品知識將會有完整培訓]
Ideal Candidate Profiles:
Accounting / Financial Systems Track--
• 0–3 years’ experience, ideally in financial services or accounting
• Experience in firms such as JP Morgan, CITCO, BofA, Bloomberg, or Thomson Reuters is a plus
• Familiarity with portfolio management, fund accounting, or back-office operations
• Strong knowledge of financial instruments (equities, fixed income); derivatives knowledge is a plus
• Advanced Excel skills (formulas/macros); CFA/CPA/FRM certification a plus
Technical Architecture Track--
• 0–3 years’ experience in IT or systems administration
• Experience with Windows Server environments, SQL Server, and scripting preferred
• Familiarity with cloud services, Docker/Kubernetes, Unix/Linux environments
• Knowledge of system architecture, networks, or databases (Oracle, MySQL, MongoDB) a plus
• MS SQL Reporting Services or PMP certification is a plus
Required Skills & Attributes:
• Excellent spoken and written English
• Strong analytical, problem-solving, and troubleshooting skills
• Quick to learn and adapt in a fast-paced environment
• Professional, client-first mindset with strong attention to detail
• Willingness to work graveyard shifts, holidays, or rotating schedules as needed
