職務內容

• Product Onboarding & Configuration: Assist in onboarding new products and configuring backend systems to ensure smooth operations and user experience
• Process Optimization & Alignment: Streamline operational workflows related to product booking and fulfillment.
• Post-Booking Issue Resolution & Product Enhancement: Resolve complex customer post-booking issues escalated by CEG, ensuring SLA compliance. Analyze recurring problems, drive root-cause fixes, and optimize product configurations to enhance operational efficiency.
• Tool & System Usage: Operate various internal and external tools to carry out daily operations – we value fast learners!
• User Experience Optimization: Help evaluate and improve the booking experience through testing and user journey tracking