北部地區
• 具備流利的中英語溝通能力,能清晰解說軟體操作與使用方法
• 通過電話或電子郵件即時回應客戶需求與查詢,提供專業支持
• 協助客戶解決金融/軟體問題,提供準確且有效率的解決方案
• 與全球客戶、團隊成員及施作顧問合作,確保達成預期目標
• 具備強烈的學習意願及良好的應變能力,能適應不同挑戰
• 定期參與公司培訓課程,不斷提升自身技術與知識
About the Role:
We are looking for service-oriented, technically skilled professionals to join our Geneva Support Team. You’ll be at the front lines helping clients get the most out of our software solutions—resolving technical and business issues, delivering excellent customer service, and growing your expertise in accounting systems and technology.
Whether your background is in finance/accounting or systems/technical architecture, we offer a collaborative environment where proactive problem solvers thrive.
Responsibilities:
• Deliver high-level technical support via phone, email, and web, in line with service level goals
• Diagnose, troubleshoot, and resolve software issues from initial report through resolution
• Work closely with clients, internal teams, and global offices to drive solutions
• Escalate critical issues, test solutions, and provide ongoing follow-up
• Maintain detailed documentation through support case logs and knowledge base articles.