職務內容

1. 接聽[日文]電話(取件安排...等服務事宜)
2. 提供運費報價以及到貨時間
3. 解說快遞以及報關相關問題
4. 提供客戶物流解決方案諮詢

Customer Service Agent - 薪優正職日文電話客戶服務代表 (工作地點:台灣)
Provide one call solution to Japan Service hotline.
The candidate must be fluent in Japanese, able to handle Japanese customers concerns via phone and email, the working location is based in Taiwan

Job Description
1) Answer Japan customer\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s inbound call, candidate must be very fluent in Japanese speaking, reading, and writing, N1 qualification is required.
2) Able to Independently complete the customer\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s request and communicate with respective department.
3) To Meet company goal on call volume and handling time.
4) Be flexible on working hours, the work schedule is following with Japanese Calendar, and might need to work on Taiwan holidays.